Email support
Contact support@veilovpn.net and include your device model, Android version, and a short description of what happened.
Support
Support
Use this page for connection issues, account help, and deletion requests. Response times vary with support volume.
Best details to include
Tell us whether you were on Wi-Fi or cellular, whether the app showed Protected, which route you selected, and roughly when the issue happened.
Account help
Veilo can help with account binding, sign-in recovery, deletion requests, and reward ads not granting bonus bandwidth.
When to use the app
If you still have access to the Veilo app, use the in-app Settings page first. That is the fastest path for viewing your current route, opening the policy pages, or deleting the current account directly.
When to use the website
If you cannot access the app, use the public delete-account page on this website or send an email to support with the address tied to the account you want removed.